Evanshaw HRP Claims – Customer FAQ

Plain-English answers for customers considering an HRP (Home Responsibilities Protection) claim with Evanshaw Ltd.

Where relevant to your case, Evanshaw may also review related State Pension correction / underpayment issues, such as National Insurance credit or qualifying-year corrections, widow/widower/surviving spouse or inherited State Pension, marriage-based State Pension uplift, deferred or delayed State Pension, and linked Pension Credit effects.

Want a full explanation? Learn what HRP is, check if you may be eligible, or read our step-by-step HRP claim guide.

1) What is Home Responsibilities Protection (HRP)?
HRP was a government scheme (6 April 1978 to 5 April 2010) that protected State Pension entitlement for parents and carers by reducing the number of National Insurance (NI) qualifying years needed. In 2010, HRP was replaced by NI credits.
2) Who might be eligible?
You may be eligible if, between 1978 and 2010, you:
  • Claimed (or should have claimed) Child Benefit for a child under 16, but the claim was recorded in your partner’s name; or
  • Spent significant time caring for someone with a long-term illness or disability (especially between 1978 and 2002).
Evanshaw checks your NI record and the relevant years to confirm.
3) I claimed Child Benefit but it was in my partner’s name. Can HRP be transferred to me?
Yes. If your partner’s name was on the Child Benefit claim for the relevant years, HRP may be transferred to your record. Evanshaw assesses and handles transfers as part of your claim.
4) Do I still need to apply now that HRP ended in 2010?
Possibly. HRP ended in 2010, but HRP years before that may still be missing. If your record has gaps, you can apply (or transfer from a partner). Evanshaw reviews your record and advises.
5) How do I start a claim with Evanshaw?
You can start your HRP claim with Evanshaw online in just a few minutes.

1. Complete our online onboarding form – You provide the key information we need about you and your Child Benefit / caring history.

2. Sign the populated documents during onboarding – As part of onboarding, you will be asked to digitally sign the final completed (pre-filled) versions of the documents we use to act for you (for example: our Conditional Fee Agreement (CFA), HMRC form 64-8 and any HMRC/DWP authority or consent documents needed for your case).
You will always be shown the final completed document(s) before signing, and we do not make material changes after you sign.

3. Electronic ID verification (most customers do not need to upload ID) – We carry out an electronic ID check using a third-party credit reference / identity verification agency based on the information you provide during onboarding.
If the check does not pass, we will ask you to upload ID and proof of address.

4. Eligibility and case review happens after onboarding – After you complete onboarding, our team reviews your answers and the information available to confirm whether you have a potential HRP-related claim and what steps are needed next (including any evidence required).

If you prefer not to sign electronically, we can provide a paper pack on request for digitally excluded customers.
6) What documents will I need?
In most cases, you will not need to upload documents at the start.
We carry out an electronic ID check using a third-party credit reference / identity verification agency based on the information you provide during onboarding. If that check does not pass, we will ask you for:
  • Photo ID (passport or UK driving licence)
  • Proof of address (recent utility bill or bank statement)
Depending on your circumstances, we may also request supporting evidence to help HMRC/DWP review your case (for example, relevant letters or records). If you don’t have documents, we will explain alternatives where possible.
7) How long does an HRP claim take?
Timescales vary from case to case and depend heavily on how quickly HMRC and the DWP process your claim. As a general guide:

• Many straightforward HRP-related cases currently complete in around 6–9 months from the point we have all the information and evidence we need.
• More complex cases — for example, where there are long gaps, name changes, disputes, or appeals — can take 9–12 months or longer.

The process usually involves three main stages:

1) Gathering information – We obtain your National Insurance record and any relevant documents so we can identify missing HRP credits.

2) HRP/National Insurance correction – HMRC review the information, decide whether HRP credits should be added, and update your NI record if appropriate.

3) DWP recalculation – Where relevant, the DWP then recalculate your State Pension and/or Pension Credit and decide whether any arrears are due.

We will keep you updated throughout the process. However, we cannot guarantee a specific outcome or timescale, as the decision-making and processing speed sit solely with HMRC and the DWP.
8) What happens after I sign up?
  • Eligibility & evidence check
  • Submission to HMRC for HRP and/or transfer
  • NI record updated by HMRC if approved
  • DWP recalculates State Pension and processes any arrears
Evanshaw keeps you updated and chases HMRC/DWP as needed.
9) How much does Evanshaw charge?
Evanshaw operates on a No Win, No Fee basis for HRP-related claims and, where relevant, related State Pension correction / underpayment reviews.

• Our Success Fee is 30% of any arrears/back-payments actually received, plus VAT at 20% on that fee.
• This results in an effective total of 36% (30% fee + 6% VAT) of the net arrears/back-payments actually received, after any DWP set-off or deduction.
• We only charge on back-dated arrears or lump-sum/back-payment amounts paid by DWP as a result of the Claim.
• We do not charge any fee on ongoing weekly/monthly State Pension increases or ongoing Pension Credit/benefit payments.

There are no upfront fees and no admin charges. If no arrears/back-payment is paid by DWP, you pay £0. Full details are provided in our Fees page and our Conditional Fee Agreement.
10) How are fees paid?
For HRP / State Pension correction or underpayment cases, any State Pension arrears, underpayments, uplifts, deferred lump-sum, one-off payment, back payment and/or linked Pension Credit arrears are paid by the Department for Work and Pensions (DWP) directly to you. Evanshaw is not paid as a nominee and does not receive arrears on your behalf.

If your Claim is successful and you receive arrears, we will ask you to provide the DWP arrears breakdown letter, award notice or other reasonable evidence showing the amount paid and any deductions or set-off applied. We will then send you a clear invoice and breakdown showing our Success Fee (30% + VAT, currently 20%, making 36% total) and how it has been calculated. Payment will be due within 14 days from the date of our invoice, not from the date you receive the arrears.

Payment can be made by bank transfer, debit card/payment link, telephone-assisted payment, cheque by post, or another reasonable method agreed with Evanshaw. If you are digitally excluded, need paper copies, cannot scan documents, or require help understanding or paying the invoice, please contact us and we will provide reasonable support.

Our fee is calculated on the net arrears you actually receive, after any deductions/set-off that may reduce the amount paid to you. If no arrears are paid, there is no Success Fee due. If you have difficulty paying, please contact us - we will work with you to agree a reasonable way forward. Further details are set out in our Conditional Fee Agreement (CFA).
11) Can I apply to HMRC directly instead of using Evanshaw?
Yes. You can apply directly online or by post. Many customers choose Evanshaw to manage eligibility checks, paperwork, evidence gathering, submissions, and appeals if needed.
12) Will claiming affect my current State Pension payments?
An HRP claim corrects your NI record. If successful, it may increase weekly State Pension and/or produce arrears. DWP recalculates payments after HMRC updates your record.
13) How far back can backdated payments go?
DWP calculates backdated payments based on when entitlement arose. Outcomes vary by case and years corrected. Evanshaw explains results when DWP issues decisions.
14) What if my claim is unsuccessful?
You pay nothing. Evanshaw advises on next steps and whether an appeal makes sense. If new evidence arises later, the claim can be revisited.
15) I’m widowed or divorced—can I still benefit?
Potentially. If HRP is missing from your record, or may be transferable from a partner’s record, a correction may improve your entitlement or produce arrears. Depending on your circumstances, Evanshaw may also consider whether there is a relevant widow/widower/surviving spouse or inherited State Pension issue, or a marriage-based State Pension uplift issue. We will review the information available and let you know what further details or evidence may be needed.
16) Do I need my original Child Benefit forms?
No. HMRC keeps historical records. Original paperwork helps but isn’t essential. Evanshaw assists in gathering information HMRC requires.
17) I already requested a pension forecast—can I still claim?
Yes. A State Pension forecast, award letter or statement can help identify missing qualifying years, missing HRP/NI credits, or other potential State Pension correction issues. Evanshaw can still review HRP eligibility and, where relevant, related State Pension correction / underpayment categories before deciding what steps are appropriate.
18) What if I already get the full State Pension?
If you’re at the maximum weekly rate, a correction may not raise payments — but you could still be owed arrears for past years. Evanshaw confirms after HMRC/DWP assess your record.
19) Are you authorised to act for me?
Yes. When you sign up, you authorise Evanshaw Ltd to act on your behalf in relation to your Claim.

  • For HMRC, you sign Form 64-8 and our related authority documents, which allow us to act as your tax agent for the purposes of HRP/National Insurance corrections and related matters.
  • For DWP, you sign our Letter of Authority, which allows us to correspond with DWP and discuss your State Pension and, where relevant, linked Pension Credit position in relation to HRP and any related State Pension correction / underpayment review that applies to your case. DWP payments are made directly to you, not to Evanshaw.
Evanshaw Ltd is registered with HMRC as an agent and is supervised for anti-money-laundering (AML) purposes.

We are, however, an independent firm. We are not part of HMRC or DWP, and we are not endorsed by them. We simply use the standard HMRC and DWP processes to act on your behalf.
20) How do I track progress?
Evanshaw provides regular updates by email/SMS. You can contact info@evanshaw.co.uk anytime. Typical claims: 6–9 months; appeals: longer depending on HMRC/DWP.

Helpful HRP Guides & Resources

If you would like more detailed information about Home Responsibilities Protection (HRP), Child Benefit correction claims, National Insurance credits, or how the HMRC/DWP process works, you may find these guides useful:

Summary: No Win, No Fee. 36% (VAT included) on successful outcomes. No minimum fee. Typical timeline: 6–9 months (appeals may extend). Evanshaw manages the process end-to-end and keeps you updated.